Trust Principles
Trust on Metarb depends on clear campaign information, verified payments and honest communication about uncertainty. These principles explain what participants should expect without promising campaign success or guaranteed earnings.
Make the campaign understandable before payment#
A campaign should explain who is responsible, what is being created, the funding goal, the selected package and its items, expected delivery and meaningful risks. Attractive images and a reviewed listing do not establish that a product is already manufactured or that delivery is certain.
Creators should provide accurate information, use material they have rights to publish and explain material changes. Backers should evaluate the campaign and avoid committing money they cannot afford to place at risk.
Distinguish a payment request from settled backing#
Opening a Bitcoin invoice is not the same as funding a campaign. Backing counts after settlement is verified. A successful Shop Balance payment settles immediately.
Partial, late and excess payments need their own treatment. An overpayment does not buy extra items automatically, and payment exceptions do not trigger an automatic refund. Clear payment status matters more than an inflated backing total.
Keep financial and delivery risks visible#
Sales are final subject to mandatory legal rights. Campaign failure, production delays, Bitcoin price changes and irreversible transfers are real risks. Review does not guarantee delivery, a refund or recovery of funds.
Referral activity does not guarantee income. Qualification, approval, holds, earning limits and forfeiture conditions can affect commissions. Neither a partner nor a campaign should promote guaranteed returns or imply regulatory approval that has not been established.
Explain reward choices without overstating them#
Shipping and sellback are distinct choices for eligible physical rewards when campaign fulfillment opens. Review the fee, amount, deadline and address before choosing. Sellback credits Current Balance; it is not an unconditional buyback or an automatic refund.
Estimated delivery is not guaranteed arrival. A finalized shipping choice records the selected fulfillment arrangement; it does not by itself establish that a parcel has arrived.
Respect account access and personal information#
Do not share sign-in codes, use another person's account without authority, or publish unnecessary personal information in campaign material. Public campaign media can be copied outside Metarb.
Metarb provides an email channel at hello@metarb.com to ask about information held, request a copy or request removal. Financial records and public Bitcoin transactions have different deletion limits from ordinary profile information.
Participate responsibly#
Participation is for eligible adults aged 21 or older and excludes the countries identified in the Terms. Do not evade restrictions or make misleading identity, product, earnings or compliance claims.
Metarb Studio, registered in New York, operates the platform. These principles do not claim an independent certification, a regulator's approval or that every campaign or participant is risk-free.
Raise concerns with useful information#
Send questions or complaints to hello@metarb.com. Identify the campaign, account or transaction and explain what happened. Do not include wallet secrets or sign-in codes.
A concern deserves a clear review, but reporting it does not guarantee a particular remedy or recovery. The Terms explain final sales and dispute handling, and the Privacy Policy explains information requests.
These principles are version metarb-trust-2026-09-11-v1, effective 2026-09-11.